Routing success rates have remained stable and under normal operating conditions. The upstream provider has acknowledged the issue on their side and has indicated the issue has been resolved on their end.
Posted May 05, 2025 - 15:54 UTC
Update
Routing success rates still appear to be stable and under normal operating conditions, but we are continuing to monitor at this time.
Posted May 05, 2025 - 15:19 UTC
Update
Routing success rates appear to be stable and under normal operating conditions, but we are continuing to monitor.
Posted May 05, 2025 - 14:56 UTC
Monitoring
Routing functionality with an upstream provider has been restored and we're seeing routing success rate increase. We will be monitoring to make sure that drivers are able to receive new routes in the mobile apps, and the Build a Route functionality in Trip Planner Studio will continue to function.
Posted May 05, 2025 - 14:51 UTC
Investigating
We are currently investigating an issue with drivers not being able to receive routes at this time.
Posted May 05, 2025 - 14:34 UTC
This incident affected: Eleos Platform (App Manager, Mobile Apps).