All Systems Operational
Eleos Platform Operational
API Operational
Dashboard ? Operational
Mobile Apps Operational
Telematics Integrations Operational
Document delivery Operational
Document Hub and Drive Axle ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 30, 2022

No incidents reported today.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022
Resolved - We’ve deployed a fix for this issue to production and confirmed that affected users are now seeing successful syncs. The fix resolves the issue server-side. Drivers do not need to log out and back in to see resolution.
Nov 21, 18:01 UTC
Identified - We are aware of an issue affecting a small number of Eleos Platform mobile app users. This issue prevents the app from synchronizing new or updated data, such as messages, from the device to our servers. Logging out and back will briefly work around this issue, but the issue will manifest again shortly.

We have identified the cause of this issue, and we are working to put a fix in place in production as soon as possible. We expect to have this fix deployed in the next 30 minutes and will follow up at that time.

Nov 21, 16:51 UTC
Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022
Postmortem - Read details
Nov 18, 23:12 UTC
Resolved - We have stabilized the system and error rates have fallen back within our normal range. Users should expect normal operation, and work done on the device (such as sending messages) will retry and be processed normally.
Nov 18, 23:04 UTC
Investigating - We are experiencing a partial outage across the Eleos Platform. Users will an experience a mix of online and offline behavior - the app will queue work as if it's offline that it cannot proceed with because it can't reach the Eleos Platform.

A large number of Eleos Platform API request will also fail.

We are investigating the issue now, and will post here in 30 minutes with an update.

Nov 18, 22:39 UTC
Nov 17, 2022

No incidents reported.

Nov 16, 2022

No incidents reported.