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Eleos Platform Operational
API Operational
App Manager Operational
Mobile Apps Operational
Telematics Integrations Operational
Document Delivery Operational
Document Hub and Drive Axle Operational
Customer Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

POI Database Upgrade May 19, 2026 11:00-11:30 UTC

In our ongoing and continuous efforts to improve the performance, reliability, and capacity of the services we offer you, we are performing scheduled maintenance on a portion of the Eleos Platform. This maintenance is scheduled for 30 minutes.

During the maintenance period, most POI-related features will be unavailable or will exhibit the following behavior:

Mobile Apps

In Trip Planner, POI layers and pin move recommendations will not load in the app.
The rest of the app will continue to function as normal, including trip planning features such as adding non-POI stops, routing, and navigation.

APIs

The POI and POI Layers APIs at https://platform.driveaxleapp.com/api/v1 will return 503 errors. These requests can and should be retried as normal, and they will succeed after the maintenance is complete.
We are sorry for the impact to your business and drivers this may cause. Please let us know if you have any questions about this maintenance.

Thank you!

Eleos Technologies
Posted on May 18, 2026 - 15:30 UTC
May 19, 2026

No incidents reported today.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026
Elevated POI Error Rates
Resolved - Error rates have remained at normal operating status for POI layers and we've maintained our extra server capacity throughout this time with no fluctuations. Drivers can expect to see POI layers loading in the mobile apps, and our API for managing POIs and POI layers are functioning as normal.
May 9, 00:02 UTC
Update - We are continuing to monitor out of an abundance of caution, but will look to resolve the incident soon. We have been successfully running with expanded and sustained server capacity to mitigate any further issues. We are in active contact with our infrastructure provider to prevent a reoccurrence.
May 8, 23:43 UTC
Monitoring - Error rates have stabilized to normal operating levels for POI layers, but we're going to continue to monitor out of an abundance of caution. We are working with our infrastructure provider to ensure the needed server capacity remains available to us.
May 8, 22:15 UTC
Update - We are working on shifting our POI layer workload to different infrastructure. Error rates are fluctuating for POI layers due to misbehaving server instances, but we're continuing to work towards a stable solution.
May 8, 21:37 UTC
Identified - We are currently investigating elevated error rates for our Point of Interest (POI) API. This will manifest as failing requests to the API for managing POI layers, along with POI layers and icons failing to render in the routing overview screen in the mobile apps. Server capacity has appeared to drop down again and we're working on an alternate mitigation.
May 8, 21:04 UTC
May 8, 2026
Points of Interest (POI) Elevated Error Rates
Resolved - Error rates for POI layers have dropped and the Eleos Platform is operating as normal.
May 8, 20:31 UTC
Monitoring - Error rates for POI layers are returning back to normal as more server capacity has become available. We will continue to monitor error rates out of an abundance of caution before resolving.
May 8, 20:07 UTC
Identified - Our systems for POI layers are experiencing issues acquiring the required server capacity. We're working on a mitigation now.
May 8, 19:53 UTC
Investigating - We are currently investigating elevated error rates for our Point of Interest (POI) API. This will manifest as failing requests to the API for managing POI layers, along with POI layers and icons failing to render in the routing overview screen in the mobile apps.
May 8, 19:16 UTC
May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

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