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All Systems Operational
Eleos Platform
Operational
API
Operational
App Manager
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Operational
Mobile Apps
Operational
Telematics Integrations
Operational
Document Delivery
Operational
Document Hub and Drive Axle
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 3, 2024
No incidents reported today.
Oct 2, 2024
No incidents reported.
Oct 1, 2024
Resolved -
We've identified the primary contributor to the increased latency to the Platform and have applied mitigations which have improved response times. This involved directing certain kinds of request processing to a dedicated subset of servers, freeing capacity on other servers.
This is a temporary measure while we continue to work on a permanent solution to ensure systems run smoothly going forward.
During this time, no data was lost and driver impact was isolated to slower-than-normal app functionality.
We're sorry for the inconvenience this has caused and apologize for the disruption.
Oct 1, 18:01 UTC
This is a temporary measure while we continue to work on a permanent solution to ensure systems run smoothly going forward.
During this time, no data was lost and driver impact was isolated to slower-than-normal app functionality.
We're sorry for the inconvenience this has caused and apologize for the disruption.
Oct 1, 18:01 UTC
Monitoring -
Our systems are showing increased response times and latency when mobile apps and customer web services interact with our systems. Requests to our systems are succeeding despite the increase in delay.
Drivers and App Manager users will experience slightly higher than normal latency but requests will still succeed. No driver data is lost; any requests that take too long to complete will be retried.
We are currently monitoring.
Oct 1, 14:39 UTC
Drivers and App Manager users will experience slightly higher than normal latency but requests will still succeed. No driver data is lost; any requests that take too long to complete will be retried.
We are currently monitoring.
Oct 1, 14:39 UTC
Sep 30, 2024
No incidents reported.
Sep 29, 2024
No incidents reported.
Sep 28, 2024
No incidents reported.
Sep 27, 2024
No incidents reported.
Sep 26, 2024
Resolved -
Our systems have remained stable and we have not observed a recurrence of degraded performance. We'll continue to monitor our systems as usual.
We're actively working to identify the root cause of the degraded performance that has affected our systems. We have confirmed that it is not related to the update we rolled back on Monday, Sept. 23.
We know you and your drivers rely on our systems, and we're working to ensure they continue to work smoothly. We're sorry for the impact this has on your business.
Sep 26, 19:36 UTC
We're actively working to identify the root cause of the degraded performance that has affected our systems. We have confirmed that it is not related to the update we rolled back on Monday, Sept. 23.
We know you and your drivers rely on our systems, and we're working to ensure they continue to work smoothly. We're sorry for the impact this has on your business.
Sep 26, 19:36 UTC
Update -
The system remains operational; customers and drivers should not be experiencing delays.
Out of an abundance of caution, we're continuing to actively monitor system performance. If we observe future performance degradation, we'll update here.
Sep 26, 17:19 UTC
Out of an abundance of caution, we're continuing to actively monitor system performance. If we observe future performance degradation, we'll update here.
Sep 26, 17:19 UTC
Monitoring -
Around 16:30 UTC our system response times returned back to normal levels, we will continue to monitor and provide updates.
Sep 26, 16:43 UTC
Sep 26, 16:43 UTC
Update -
Beginning at 15:45 UTC, our systems indicated increased response times and latency when mobile apps and customer web services interact with our systems. Requests to our systems are succeeding despite the increase in delay.
Drivers and App Manager users will experience slowness. No driver data is lost; any requests that take too long to complete will be retried.
We're currently seeing these delays recover, and we'll continue to update.
Sep 26, 16:25 UTC
Drivers and App Manager users will experience slowness. No driver data is lost; any requests that take too long to complete will be retried.
We're currently seeing these delays recover, and we'll continue to update.
Sep 26, 16:25 UTC
Investigating -
Our monitoring indicates a problem with our systems. We’re investigating and will provide more information on impact as soon as possible.
Sep 26, 16:03 UTC
Sep 26, 16:03 UTC
Sep 25, 2024
No incidents reported.
Sep 24, 2024
Resolved -
As of 9/24/2024 at 20:57 UTC, we’ve completed retransmitting messages with linked signature images that were originally sent to customers’ messaging web services between 13:54 and 20:50 UTC on 9/23/2024. The retransmitted messages include corrected URLs for signature images, in addition to the rest of the message as it was originally delivered.
All customers who had impacted messages with linked signature images were contacted directly prior to the retransmission.
Additionally, we’ve finished compiling and sending message data to send to those customers who indicated a need to receive them outside of their messaging web service.
Any messages that did not include signature images were unaffected by the issue, and those messages were therefore not retransmitted.
We’re sorry again for the disruption this issue has caused for your business.
Sep 24, 20:57 UTC
All customers who had impacted messages with linked signature images were contacted directly prior to the retransmission.
Additionally, we’ve finished compiling and sending message data to send to those customers who indicated a need to receive them outside of their messaging web service.
Any messages that did not include signature images were unaffected by the issue, and those messages were therefore not retransmitted.
We’re sorry again for the disruption this issue has caused for your business.
Sep 24, 20:57 UTC
Sep 23, 2024
Resolved -
We've additionally verified that document images retrieved through the Document API were unaffected and accessible as normal.
Sep 23, 18:22 UTC
Sep 23, 18:22 UTC
Monitoring -
We've rolled back a change we made this morning at 9:54 AM EDT. This earlier change caused authentication failures for one customer, and additionally prevented signature images attached to messages from being transmitted correctly.
We've confirmed that the rollback has resolved these issues, and continue to monitor the systems.
Sep 23, 18:02 UTC
We've confirmed that the rollback has resolved these issues, and continue to monitor the systems.
Sep 23, 18:02 UTC
Investigating -
We are investigating potential issues affecting the Eleos Mobile Platform. Our on-call team is engaged and will provide an update shortly.
Sep 23, 17:38 UTC
Sep 23, 17:38 UTC
Resolved -
At 13:54 UTC on 9/23/2024, we released a server update that resulted in an issue in how we transmit signature images through our message API. We reverted this change at 20:50 UTC and confirmed that signature images were again being transmitted successfully.
Although the images were not accessible during this time period, these images were stored properly and no data was lost. We're currently working toward retransmitting these messages so that the signature images can be accessed. Customers whose forms include signature fields should expect to receive retransmissions with corrected signature image URLs.
Additionally, during this time period, one customer had difficulty with driver app logins. This was isolated to their environment, and we confirmed that other customer app logins were not affected.
Other image transmission mechanisms, namely document images accessed via the API, were not affected.
We're very sorry for the impact this issue has had on your business, and we’ll be working toward better verification around this portion of our systems to prevent similar issues in the future.
Sep 23, 13:54 UTC
Although the images were not accessible during this time period, these images were stored properly and no data was lost. We're currently working toward retransmitting these messages so that the signature images can be accessed. Customers whose forms include signature fields should expect to receive retransmissions with corrected signature image URLs.
Additionally, during this time period, one customer had difficulty with driver app logins. This was isolated to their environment, and we confirmed that other customer app logins were not affected.
Other image transmission mechanisms, namely document images accessed via the API, were not affected.
We're very sorry for the impact this issue has had on your business, and we’ll be working toward better verification around this portion of our systems to prevent similar issues in the future.
Sep 23, 13:54 UTC
Sep 22, 2024
No incidents reported.
Sep 21, 2024
No incidents reported.
Sep 20, 2024
No incidents reported.
Sep 19, 2024
No incidents reported.