Resolved -
At this time the login issues seem to be resolved. We apologize again for the inconvenience and if you continue to have problems logging into App Manager please reach out to support@eleostech.com.
May 28, 18:37 UTC
Monitoring -
We have applied a mitigation which seems to have resolved the login issues, if you continue to encounter problems logging into App Manager please reach out to support@eleostech.com.
May 28, 18:10 UTC
Investigating -
We are currently investigating issues while logging into the App Manager, these issues started around 17:45 UTC. We apologize for this disruption and are working on a mitigation now.
May 28, 18:06 UTC
Resolved -
Between 15:55 UTC and 16:16 UTC the Eleos Platform had elevated error rates for the Points of Interest (POI) API. This would have manifested as failing requests to the API for managing POI layers, along with POI layers and icons failing to render in the routing overview screen in the mobile apps.
At this time, the error rates have resolved and POI functionality is back to nominal.
May 26, 15:55 UTC
Completed -
Thank you for your patience. POIs and pin-move recommendations are functioning again and maintenance has been completed.
May 19, 11:18 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 11:00 UTC
Scheduled -
In our ongoing and continuous efforts to improve the performance, reliability, and capacity of the services we offer you, we are performing scheduled maintenance on a portion of the Eleos Platform. This maintenance is scheduled for 30 minutes.
During the maintenance period, most POI-related features will be unavailable or will exhibit the following behavior:
Mobile Apps
In Trip Planner, POI layers and pin move recommendations will not load in the app. The rest of the app will continue to function as normal, including trip planning features such as adding non-POI stops, routing, and navigation.
APIs
The POI and POI Layers APIs at https://platform.driveaxleapp.com/api/v1 will return 503 errors. These requests can and should be retried as normal, and they will succeed after the maintenance is complete. We are sorry for the impact to your business and drivers this may cause. Please let us know if you have any questions about this maintenance.
