Eleos Technologies Status

All Systems Operational

Eleos Platform Operational

API Operational

Dashboard Operational

Mobile Apps Operational

Telematics Integrations Operational

Document delivery Operational

Document Hub and Drive Axle Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 30, 2022

No incidents reported today.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

Residual Errors From Incident

Resolved - We’ve deployed a fix for this issue to production and confirmed that affected users are now seeing successful syncs. The fix resolves the issue server-side. Drivers do not need to log out and back in to see resolution.
Nov 21, 18:01 UTC

Identified - We are aware of an issue affecting a small number of Eleos Platform mobile app users. This issue prevents the app from synchronizing new or updated data, such as messages, from the device to our servers. Logging out and back will briefly work around this issue, but the issue will manifest again shortly.

We have identified the cause of this issue, and we are working to put a fix in place in production as soon as possible. We expect to have this fix deployed in the next 30 minutes and will follow up at that time.
Nov 21, 16:51 UTC

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

Partial Eleos Platform Outage

Postmortem - Read details
Nov 18, 23:12 UTC

Resolved - We have stabilized the system and error rates have fallen back within our normal range. Users should expect normal operation, and work done on the device (such as sending messages) will retry and be processed normally.
Nov 18, 23:04 UTC

Investigating - We are experiencing a partial outage across the Eleos Platform. Users will an experience a mix of online and offline behavior - the app will queue work as if it's offline that it cannot proceed with because it can't reach the Eleos Platform.

A large number of Eleos Platform API request will also fail.

We are investigating the issue now, and will post here in 30 minutes with an update.
Nov 18, 22:39 UTC

Nov 17, 2022

No incidents reported.

Nov 16, 2022

No incidents reported.