Trip Planner Studio Snapshots Not Viewable

Incident Report for Eleos Technologies

Resolved

The server rollback is complete and has resolved the issue for viewing historical snapshots in Trip Planner Studio. Snapshots would not have been viewable from 15:28 UTC this morning until 18:43 UTC when the rollback was completed.

We are sorry for the inconvenience, and if you continue to run into issues, please email support@eleostech.com.

Posted Nov 04, 2026 - 18:49 UTC

Identified

We are currently investigating an issue viewing historical snapshots in Trip Planner Studio. Trying to view the snapshots will result in a blank page. We are rolling back a previous server deployment to fix this issue and will provide updates.

Posted Nov 04, 2026 - 18:42 UTC

This incident affected: Eleos Platform (App Manager).