Error rates have remained at normal operating status for POI layers and we've maintained our extra server capacity throughout this time with no fluctuations. Drivers can expect to see POI layers loading in the mobile apps, and our API for managing POIs and POI layers are functioning as normal.
Posted May 09, 2026 - 00:02 UTC
Update
We are continuing to monitor out of an abundance of caution, but will look to resolve the incident soon. We have been successfully running with expanded and sustained server capacity to mitigate any further issues. We are in active contact with our infrastructure provider to prevent a reoccurrence.
Posted May 08, 2026 - 23:43 UTC
Monitoring
Error rates have stabilized to normal operating levels for POI layers, but we're going to continue to monitor out of an abundance of caution. We are working with our infrastructure provider to ensure the needed server capacity remains available to us.
Posted May 08, 2026 - 22:15 UTC
Update
We are working on shifting our POI layer workload to different infrastructure. Error rates are fluctuating for POI layers due to misbehaving server instances, but we're continuing to work towards a stable solution.
Posted May 08, 2026 - 21:37 UTC
Identified
We are currently investigating elevated error rates for our Point of Interest (POI) API. This will manifest as failing requests to the API for managing POI layers, along with POI layers and icons failing to render in the routing overview screen in the mobile apps. Server capacity has appeared to drop down again and we're working on an alternate mitigation.
Posted May 08, 2026 - 21:04 UTC
This incident affected: Eleos Platform (API, Mobile Apps).