Retransmitted signature images

Incident Report for Eleos Technologies

Resolved

As of 9/24/2024 at 20:57 UTC, we’ve completed retransmitting messages with linked signature images that were originally sent to customers’ messaging web services between 13:54 and 20:50 UTC on 9/23/2024. The retransmitted messages include corrected URLs for signature images, in addition to the rest of the message as it was originally delivered.

All customers who had impacted messages with linked signature images were contacted directly prior to the retransmission.

Additionally, we’ve finished compiling and sending message data to send to those customers who indicated a need to receive them outside of their messaging web service.

Any messages that did not include signature images were unaffected by the issue, and those messages were therefore not retransmitted.

We’re sorry again for the disruption this issue has caused for your business.

Posted Sep 24, 2024 - 20:57 UTC