At 13:54 UTC on 9/23/2024, we released a server update that resulted in an issue in how we transmit signature images through our message API. We reverted this change at 20:50 UTC and confirmed that signature images were again being transmitted successfully.
Although the images were not accessible during this time period, these images were stored properly and no data was lost. We're currently working toward retransmitting these messages so that the signature images can be accessed. Customers whose forms include signature fields should expect to receive retransmissions with corrected signature image URLs.
Additionally, during this time period, one customer had difficulty with driver app logins. This was isolated to their environment, and we confirmed that other customer app logins were not affected.
Other image transmission mechanisms, namely document images accessed via the API, were not affected.
We're very sorry for the impact this issue has had on your business, and we’ll be working toward better verification around this portion of our systems to prevent similar issues in the future.