We have confirmed this issue has been fixed, you can now generate routes in Build a New Route using pluggable router engines. Please reach out to our support team if you have any questions or concerns: support@eleostech.com
Posted Jan 23, 2026 - 16:12 UTC
Update
We have confirmed that Pluggable Routing on the mobile app remains unaffected by that this issue, and that Build A New Route for pluggable routing still remains the only affected issue.
Posted Jan 23, 2026 - 15:55 UTC
Update
We are continuing to investigate this issue.
Posted Jan 23, 2026 - 15:47 UTC
Investigating
We are currently investigating an issue with the Build a New Route feature inside of App Manager that prevents building routes using a pluggable router engine. We do not suspect at this time that this is affecting routes for drivers in the mobile app.
Posted Jan 23, 2026 - 15:30 UTC
This incident affected: Eleos Platform (App Manager).