The following information is only applicable to customers using the Geotab Drive telematics integration "Add Team Driver" feature.
Earlier today at 04:00 UTC, Geotab rolled out a change to how driver login sessions, which we use for both API calls and for Geotab Drive SSO, are issued. Although our Geotab integration is compatible with these changes, the Geotab Drive app is not fully compatible. Geotab Drive will not honor still-valid sessions issued prior to this change and instead displays the error "You cannot add a driver from a different server or database."
If you receive reports of this issue, please open a ticket with Geotab via your reseller requesting that the affected sessions be invalidated. Once the broken sessions are invalidated, our integration will automatically re-issue a new session the next time the co-driver attempts to log in.
You may be able to work around the issue from within the Eleos Platform Dashboard by changing the password used for the integration account listed under Service Config - Geotab Configuration. This has the effect of clearing all driver Geotab sessions, whether they are valid or not. Only consider this option as a last resort, as it may lead to hitting undocumented Geotab authentication rate limits. (Disabling and re-enabling the integration is not sufficient to invalidate all sessions.)
Posted Jul 19, 2022 - 21:59 UTC
This incident affected: Eleos Platform (Telematics Integrations).