Points of Interest (POI) Elevated Error Rates

Incident Report for Eleos Technologies

Resolved

Error rates for POI layers have dropped and the Eleos Platform is operating as normal.
Posted May 08, 2026 - 20:31 UTC

Monitoring

Error rates for POI layers are returning back to normal as more server capacity has become available. We will continue to monitor error rates out of an abundance of caution before resolving.
Posted May 08, 2026 - 20:07 UTC

Identified

Our systems for POI layers are experiencing issues acquiring the required server capacity. We're working on a mitigation now.
Posted May 08, 2026 - 19:53 UTC

Investigating

We are currently investigating elevated error rates for our Point of Interest (POI) API. This will manifest as failing requests to the API for managing POI layers, along with POI layers and icons failing to render in the routing overview screen in the mobile apps.
Posted May 08, 2026 - 19:16 UTC
This incident affected: Eleos Platform (API, Mobile Apps).