As a follow-up, we have confirmed that the updated certificate only impacted customers' backoffice systems contacting our public API, and that supported mobile app versions were able to connect to the Eleos API and were not directly affected.
Impacted customer systems may have caused issues with drivers' mobile apps. For example, if your messaging web service was affected, your drivers would not have received messages sent to them until your service could contact the Eleos API. However, messages sent by drivers were delivered successfully.
Nov 11, 19:21 UTC
Again, this issue is limited to those who rely on Starfield C2 being contained within the certificate chain, if your systems do not rely on this, or you aren't experiencing any issues connecting to the Eleos APIs, please disregard.
We apologize for this inconvenience.
Nov 11, 16:15 UTC
Identified -
The recently issued certificate no longer contains Starfield C2 in it's certificate, this issue will manifest to any services that rely on Starfield C2 to be contained in the certificate chain.
If your integration or systems do not rely on Starfield C2 to be contained in the certificate chain, or otherwise, you are not seeing any issues connected to our API endpoints, then you can ignore this message.
If you are experiencing any issues connecting or making API calls to the Eleos Platform, please reach out to our support team at support@eleostech.com
Nov 11, 15:39 UTC
Investigating -
Around 11/11 8:00 UTC our SSL certificate chain for our driveaxleapp.com domain was updated. This update may have caused issues connecting to our public facing platform APIs.
We are investigating the issue now.
Nov 11, 15:13 UTC
