Eleos Technologies Status

All Systems Operational

Eleos Platform Operational

API Operational

App Manager Operational

Mobile Apps Operational

Telematics Integrations Operational

Document Delivery Operational

Document Hub and Drive Axle Operational

Customer Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 20, 2026

No incidents reported today.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

Elevated Error Rates for the Eleos Platform

Resolved - Error rates have returned to normal operating levels.

Between 22:02 UTC and 22:33 UTC a server became unhealthy and stopped responding to requests which resulted in a brief 15% error rate spike which quickly dropped to an 8% error rate across the platform. A new server automatically provisioned and the error rate returned to normal operating levels.

During this time, mobile apps would have experienced intermittent connectivity issues and would have retried requests. Some mobile apps may have briefly fallen back into offline mode and then returned to normal online functionality. App Manager requests may have intermittently failed but succeeded on subsequent attempts.

Correction made to previous update: elevated error rate started at 22:02 UTC.
Jan 10, 23:05 UTC

Investigating - We are currently investigating elevated error rates for the Eleos Platform as of 22:02 UTC. Error rates are currently between 8% and 15%. During this time period with the elevated error rates, the mobile apps may briefly fall back to offline mode and will retry any requests that were queued. Document upload, processing, and delivering messages to customers web services are unaffected.
Jan 10, 22:24 UTC

Jan 9, 2026

Elevated Error Rates for the Eleos Platform

Resolved - Error rates have returned to normal operating levels.

Between 00:48 UTC and 01:09 UTC a set of servers became unhealthy and stopped responding to requests which resulted in an 8% error rate across the platform. New servers were then automatically provisioned and the error rate returned to normal operating levels.

During this time, mobile apps would have experienced intermittent connectivity issues and would have retried requests. Some mobile apps may have briefly fallen back into offline mode and then returned to normal online functionality. App Manager requests may have intermittently failed but succeeded on subsequent attempts.
Jan 9, 02:04 UTC

Monitoring - Error rates have come back down from around 8% and have returned to normal. We're continuing to monitor to make sure the error rate does not spike again. During this time period with the elevated error rates, the mobile apps may have briefly fallen back to offline mode and will have retried any requests that were queued. Document upload, processing, and delivering messages to customers web services were unaffected during this time.
Jan 9, 01:21 UTC

Investigating - We are currently investigating elevated error rates for the Eleos Platform.
Jan 9, 01:01 UTC

Jan 8, 2026

No incidents reported.

Jan 7, 2026

No incidents reported.

Jan 6, 2026

App Manager Eleos Platform Metrics Are Not Loading

Resolved - Our upstream provider has indicated this issue has been resolved, and we're seeing Platform Metrics successfully load in App Manager.
Jan 6, 17:41 UTC

Update - Platform Metrics in App Manager seem to be loading now for some users as our upstream provider have indicated that they have deployed a fix and are monitoring the rollout. We'll continue to provide more updates as we receive them.
Jan 6, 17:24 UTC

Update - We are continuing to monitor as we await for more updates from our upstream provider at this time.
Jan 6, 17:02 UTC

Monitoring - Platform Metrics in App Manager are failing to load for users during this time due to an issue with an upstream provider. We're monitoring and will post updates as we receive them from our provider.
Jan 6, 16:17 UTC